Account Setup / Ordering

Q: How do I place an order?

A: You must register for an account with us, attaching a clear copy of a valid SGC. When your account is approved by a member of staff, you can place your order.

Q: Do I need a Shotgun Certificate to order?

A: Yes. Orders can only be placed through accounts with a valid shotgun certificate attached, accounts will stop working as soon as the SGC expiry date is exceeded.

Q: Can I make payment online?

A: You can enter payment details online, but no money is taken until you have spoken to a member of staff and they have authorised the payment?

Q: Can I pay by bank transfer?

A: Typically, we do not accept bank transfer for smaller orders, but for very large bulk orders we can activate a ‘Pay by BACS’ option in your account, this will be visible at checkout.

Q: Can I order an out of stock item?

A: Yes, we can take backorders. During the game season especially, stock rotation is very fast, we will be ordering from most major manufacturers once a week, sometimes twice. If an item goes out of stock with the manufacturer, we will notify you if you order this item and try and advise as to when we may have it. We will try and advise similar alternatives if you need something urgently.

Q: I’ve seen an item you don’t advertise; can you get it?

A: If you’ve seen a product that we don’t sell, but we stock other products from that manufacturer, we can likely get this for you. Orders would need to be in full slab quantities and paid in advance, but we will do our best to help where possible.

Delivery & Returns

Q: Can I choose a delivery day?

A: Yes. We always arrange a delivery day and success rates for on time delivery are above 95%.

Q: When will my delivery be dispatched?

A: Most of our deliveries are dispatched the working day before your specified delivery date. There are some exceptions, including Scottish Highlands and Isle of White.

Q: How long does delivery take?

A: We aim to offer next working day delivery; this is more than 95% successful but it is not a guarantee. We always advise ordering in advance where possible.

Q: Do you charge for delivery?

A: Yes, we have a minimum delivery charge of £17.50* which gets you up to 1000 cartridges or 40kg, that is roughly 1000 cartridges in 28gm. After this point we charge pro rata, a cost from £4.37 per 10kg slab, with additional carriage charges for heavier items of 25p per KG. When cartridge orders get to pallet quantities, typically around 4-5 thousand cartridges, we try and discount the carriage where possible. At 10,000 cartridges we offer free delivery**.

*Carriage rates do vary, for example areas such as the Scottish Highlands are more expensive to send to, we will always try and find the best value way of sending them where we can.

**In high rate areas this is not always possible, but we will try and subsidise the carriage where we can.

Q: Do you have a minimum order size?

A: In certain postcode areas, we require a minimum order from 500 cartridges, however for the majority of the UK there is no minimum order size. If your location falls within one of these minimum order size areas, you will be notified at checkout. Otherwise, please feel free to call us, and we’ll be happy to confirm this information for you.

Q: Can I order online and collect in store?

A: Yes. Just choose the ‘Click and Collect’ option ad we will put the items aside for you.

Q: Can I return cartridges bought from Just Cartridges?

A: You may return cartridges bought from Just Cartridges within 30 days of purchase, provided the goods are undamaged and in their original packaging. The company will only accept returns on production of proof of purchase, which shall normally mean the original invoice. We only accept return of full slabs apart from for orders of smaller amounts.

Q: What is the cost of returning goods?

A: It is extremely expensive to arrange for cartridges to be returned, the cost to Just Cartridges from the couriers is three times that of a delivery, as a result the minimum cost to return cartridges is £45. This cost is to be paid by the customer, unless the return is due to an error from Just Cartridges*.

*This does not include where cartridges are delivered later than next day, it is for circumstances where the wrong product has been sent.

Q: How do I return a Just Cartridges order?

A: Call us to arrange a return on 01865 300066, we will discuss a time with you and try and arrange a collection to suit.